Overview
Front Desk Agent Jobs in Beirut, Beirut Governorate, Lebanon at Gefinor Rotana
Title: Front Desk Agent
Company: Gefinor Rotana
Location: Beirut, Beirut Governorate, Lebanon
Job Description
Summary-
We are seeking a friendly and professional Front Desk Agent to join our team. In this role, you will be responsible for assisting guests with their inquiries, check-ins, and check-outs, as well as providing excellent customer service.
Job Responsibility-
- Greet guests and provide them with excellent customer service throughout their stay
- Assist guests with check-ins and check-outs in a timely and efficient manner
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Manage reservations and room assignments
- Coordinate with other departments to ensure guest satisfaction
Candidate Requirements-
- Proven experience as a Front Desk Agent or similar role
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and other relevant software
- Ability to work in a fast-paced environment
- High school diploma or equivalent; additional certification in Hospitality is a plus
Skills
Excellent communication skills
- Strong customer service orientation
- Multi-tasking abilities
- Problem-solving skills
- Knowledge of hotel operations
- Attention to detail
- Organizational skills
- Ability to work under pressure
- Familiarity with hotel reservation systems
- Proficiency in using office software and equipment
