Overview
Full – Time Customer Service Representative (Remote TX) Jobs in United States at Resonance CX Partners
Title: Full – Time Customer Service Representative (Remote TX)
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Health Insurance
Why Consider This Job Opportunity
- Salary up to $19.00 per hour
- Eligible for employee benefits including medical, dental, and vision coverage
- Monthly vacation accrual at a rate of 15 days per year
- Opportunity for career advancement within the organization
- Flexible remote work environment, with a supportive and collaborative culture
- Chance to make a positive impact on member experiences and healthcare delivery
What To Expect (Job Responsibilities)
- Develop a comprehensive understanding of processes, procedures, and tools associated with the employer's business model
- Interact with members, brokers, providers, and vendors through multiple channels according to assignment needs
- Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues, ensuring timely resolutions
What Is Required (Qualifications)
- Minimum of 1 year of experience in a high-volume or customer-focused setting
- At least 6 months of healthcare experience
- High school diploma or GED
- Exceptional communication skills in both English and Spanish (bilingual proficiency preferred)
- Strong quantitative or analytical skills to identify or solve problems
How To Stand Out (Preferred Qualifications)
- Experience with data manipulation and accurate data entry
- Advanced proficiency in Google Suite or Microsoft Office applications
- Demonstrated problem-solving abilities in a customer service context
#HealthInsurance #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
