Overview
Growth & Customer Experience Associate Jobs in Lebanon at aneeq
Title: Growth & Customer Experience Associate
Company: aneeq
Location: Lebanon
About Us
We’re a fast-growing startup redefining men’s health in the Middle East.
At aneeq, we make health solutions discreet, accessible, and effective, without awkward clinic visits or complicated processes. From hair to intimate health, we help men take action through doctor-reviewed treatments delivered to their door.
We’re now hiring a Growth & Customer Experience Associate, someone who sits at the intersection of support, sales, and smart outreach.
This role is for you if:
- You’re customer-first but commercially sharp
- You enjoy converting hesitation into confidence
- You thrive in a fast-paced, high-ownership startup
What You'll Be Doing
Customer Experience
You’ll be the front line when customers need clarity and reassurance.
• Handle inbound conversations via WhatsApp, email, and live chat
• Answer questions about orders, subscriptions, payments, delivery timelines
• Explain how the online assessment works and what happens after doctor review
• Set clear expectations about treatment timelines (non-medical guidance only)
• Reassure and unblock customers who are hesitant or confused
• Escalate medical-related questions to our doctors
• Keep clean, structured notes in CRM so nothing falls through
You’re calm, structured, and solution-oriented.
Coversion & Telesales
Turn interest into action.
Reach out to users who:
- Completed the assessment but didn’t order
- Shared details but dropped off
- Started checkout and didn’t finish
- Identify what’s holding them back (price, timing, doubts, confidence)
- Explain aneeq clearly: discreet, doctor-reviewed, delivered
- Guide them toward a decision without pressure or robotic scripts
- Track outcomes and identify patterns that improve conversion
- Share weekly insights with the Growth team
This isn’t aggressive selling. It’s removing friction.
SDR & Outbound Growth
Feed the sales engine.
• Identify potential leads through outbound outreach
• Qualify quickly with smart questions
• Pass high-quality opportunities to the ground sales team
• Maintain a clean and updated CRM pipeline
• Share objection patterns and feedback to improve targeting and messaging
You think in terms of pipeline, not just conversations.
What We're Looking For
2–3 years of experience in:
- Customer support
- Inside sales / telesales
- SDR / lead qualification
- Conversion-focused roles
- Healthcare or pharmacy industry experience strongly preferred
- Strong communication skills in English and Arabic
- Comfortable discussing sensitive health topics professionally
- Confident handling objections and guiding decisions
- Organized with strong follow-up discipline
- Comfortable working evening and weekend shifts
- Experience with CRM tools and e-commerce platforms (e.g., WooCommerce) is a plus
What Success Looks Like
• Fast and structured response times during coverage hours
• Improved quiz-to-order conversion rates
• High customer satisfaction during evening/weekend support
• Clear objection tracking and reporting
• Strong qualified pipeline passed to sales
• Clean CRM hygiene
Why Join Us?
• Direct impact on revenue and customer satisfaction
• Competitive salary with performance-based incentives
• High-ownership role in a scaling startup
• Exposure to growth strategy, funnel optimization, and conversion analytics
• Dynamic and flexible work environment
At aneeq, growth and experience are deeply connected.
This role sits right at the center of both.
How To Apply
Send your CV and a short message explaining:
- Your experience in conversion-focused roles
- How you handle objections without sounding scripted
- Your availability for evening and weekend coverage
Send applications to: [email protected]
We’re looking for someone sharp, structured, and commercially driven, not just someone who “answers messages.”
