Overview
Guest Experience Advisor Jobs in Palma, Balearic Islands, Spain at Mallorca Collection
Title: Guest Experience Advisor
Company: Mallorca Collection
Location: Palma, Balearic Islands, Spain
We are looking for an organized, proactive, and detail-oriented individual to join our team as a Guest Experience Advisor. You will be the main point of contact for our clients ensuring they have an exceptional experience.
Key Responsibilities:
- Manage client needs before and during their stay to ensure unforgettable vacations.
- Handle client requests and expectations politely and professionally, creating tailor-made experiences.
- Coordinate bookings for services like restaurants, beach clubs, transfers, charters, and more.
- Resolve property and partner issues promptly to ensure smooth client stays.
- Conduct villa check-ins and check-outs with the team.
- Keep villa manuals updated and accurate.
- Ensure extra services are billed and paid correctly in coordination with Finance.
Requirements:
- Exceptional communication and intercultural skills to interact with international clients, partners, and colleagues.
- Strong knowledge of Mallorca.
- Fluency in English and Spanish (verbal and written); additional languages are a plus.
- At least 2 years of experience in related industries (tourism, MICE, Wedding Planning, Concierge, or Real Estate).
- Confident with preparing budgets, calculating commissions, and using Excel.
- Valid driver’s license.
What We Offer:
We are a dynamic, growing luxury holiday rental company based in Mallorca. We foster talent development in a positive, flexible, and open environment. Joining our team is an opportunity to grow professionally in an exciting and collaborative setting.
Our Values:
- Positivity: Thriving under challenges with a constructive attitude.
- Commitment: Exceeding expectations because we love what we do.
- Organization: Ensuring no detail is missed with practical and rigorous methods.
- Kindness: Supporting colleagues and clients with patience and respect.
- Transparency: Building trust through honesty and open communication.
- Autonomy: Taking initiative and solving problems proactively.
If this sounds like you, don’t hesitate to get in touch! We’d love to hear from you.
