Overview
Inbound Call Representative & Appointment Setter (Hospice Care) Jobs in Lahore, Punjab, Pakistan at HospiNotes
Title: Inbound Call Representative & Appointment Setter (Hospice Care)
Company: HospiNotes
Location: Lahore, Punjab, Pakistan
Location: Remote (Pakistan) / Hybrid [Insert City if applicable]
Shift Hours: 8:00 PM – 6:00 AM PKT (Rotational Shift / Night Shift)
Job Type: Full-Time
Language Requirement: Flawless Verbal English Fluency
About the Role
We are seeking a highly empathetic, sharp, and articulate Inbound Call Representative & Appointment Setter to act as the primary voice for our US-based Hospice Agency.
In this role, you will handle sensitive healthcare communications, manage incoming patient inquiries, and coordinate directly with nursing staff. Because you will be interacting directly with American patients and medical professionals, exceptional, accent-free, or highly neutral fluent English speaking skills are non-negotiable.
Key Responsibilities
- Inbound Call Management: Answer incoming calls promptly and professionally from patients, family members, and medical facilities.
- Information Gathering & Triaging: Patiently gather critical medical/demographic data and document it accurately in our CRM.
- Care Coordination: Seamlessly forward patient information via email and refer urgent medical needs to the on-duty nursing team.
- Critical Escalation: Proactively track nurse response times. If a nurse does not respond within the designated window, immediately escalate the case to the primary decision-maker to ensure patient safety.
- CRM Tracking: Maintain precise, real-time records of every call, transfer, and escalation within the company CRM system.
Requirements & Qualifications
- Fluency in English: Outstanding verbal and written communication skills with a neutral or US-friendly accent.
- Prior Experience: Experience in international call centers, medical billing, virtual reception, or customer service (US campaigns preferred). Experience with healthcare/hospice accounts is a massive plus.
- Technical Setup: Access to a quiet workspace, a reliable high-speed internet connection, power backup (UPS/generator), and a capable laptop/computer setup.
- Problem-Solving & Agility: Ability to stay calm under pressure, think on your feet, and follow critical escalation protocols diligently.
- Tech-Savvy: Comfort operating CRM software, email clients, and VoIP systems.
What We Offer
- Competitive fixed monthly salary with commission and performance incentives.
- Comprehensive training on our medical CRM and communication tools.
- A supportive, professional environment with long-term career growth.
- Apply to this post with your updated Resume/CV.
- Submit a Short Video (1–2 minutes): Record a brief video introduction in English detailing your relevant call center/customer service experience and why you are the right fit for this night shift role.
