Overview
Inbound Customer Service Representative (WFH) Jobs in United States at Resonance CX Partners
Title: Inbound Customer Service Representative (WFH)
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Home Healthcare
Why Consider This Job Opportunity
- Pay starting at $15.50 plus a monthly bonus program opportunity with potential unlimited earnings
- Generous paid time off and paid holidays
- Work from home after successful completion of in-office training with management approval
- Opportunity to make a positive impact on patient care and support
- Comprehensive benefits package including medical, dental, vision, and life insurance
What To Expect (Job Responsibilities)
- Serve as the first line of contact for CPAP resupply customers, addressing questions and concerns
- Process new order intake, ensuring accuracy with product selection and patient information
- Provide basic technical customer service assistance for CPAP equipment and sleep coaching
- Maintain knowledge of Medicare, Medicaid, and insurance regulations, as well as current products and services
- Manage high volume inbound phone calls and ensure timely fulfillment of product orders
What Is Required (Qualifications)
- High school diploma or GED equivalent
- Basic computer skills, including internet navigation and typing
- Ability to accurately perform simple mathematical calculations
- Effective oral and written communication skills in English
- Prompt and regular attendance is required
How To Stand Out (Preferred Qualifications)
- Experience with medical equipment and medical billing practices
- One year of related work experience in a medical field
- Familiarity with medical terminology
- Experience in administrative record management
- Knowledge of FDA and JCAHO guidelines
#HomeHealthcare #CustomerService #SleepTherapy #PatientCare #JobOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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