Overview
Intake Specialist Jobs in South Africa at Outsourcing To South Africa
Title: Intake Specialist
Company: Outsourcing To South Africa
Location: South Africa
Work Schedule
9:00 AM to 6:00 PM EST
Monday to Friday, possibly weekends but still 5 days per week
Budget: Gross R17,000.00- R20,000.00
Company Description
Outsourcing To South Africa specializes in delivering cost-effective, high-quality business solutions by leveraging the skills and expertise of the South African workforce. With a favorable exchange rate, we offer competitive pricing without compromising on work quality. Our team consists of well-educated, English-proficient professionals with a strong work ethic. We pride ourselves on providing clients with reliable, efficient, and affordable services.
Our client provides compassionate, center based ABA therapy and autism evaluations for children. We help families get answers and services quickly, often with no waitlist, so children can start making progress in communication, behavior, and independence.
Our client is growing rapidly in Utah and is looking for an Intake Specialist to be the first point of contact for families seeking autism testing and ABA therapy.
Position Overview
As an Intake Specialist, you will speak with parents who are concerned about their child and guide them through the first steps of getting help.
This is not only a scheduling role. It is a high impact, parent facing position where your ability to connect, respond quickly, and guide families will directly impact whether a child gets services.
Key Responsibilities
Respond to new leads within 5 to 10 minutes, calls, texts, emails
Speak with parents to understand their concerns and needs
Clearly explain our client’s services, autism evaluations and ABA therapy
Guide families through next steps, screenings, evaluations, assessments
Schedule appointments on internal calendars
Collect basic intake information, insurance, documents
Follow structured follow up process, calls, texts, emails over multiple days
Accurately update lead statuses and notes in ClickUp CRM
Maintain a warm, supportive, and professional tone on every interaction
Daily Expectations
High volume of outbound calls
Fast response time is critical
Consistent follow up on all assigned leads
Clear, accurate communication, no misinformation
Strong documentation of all interactions
What Success Looks Like
Fast response time to every lead
High contact rate with families
Strong conversion from lead to scheduled appointment
Clear, accurate communication, no misinformation
Consistent follow up and CRM updates
Qualifications
1 plus year experience in intake, customer service, call center, or healthcare coordination
Strong phone presence, friendly, confident, and conversational
Ability to build trust quickly with parents
Highly organized and detail oriented
Comfortable working in a fast paced environment
Tech savvy, CRM systems, Google tools
Reliable internet and quiet workspace
Preferred, Not Required
Experience in ABA, autism services, or healthcare
Familiarity with insurance basics, Medicaid or commercial
Experience with intake or patient coordination
Experience with CRMs like ClickUp, GoHighLevel, or similar
Key Traits We Are Looking For
Urgency, responds quickly and does not let leads sit
Strong communicator, builds trust with parents
Coachability
Consistency and follow through
Professional, yet friendly phone presence. Not stiff
