Overview
KYC cum customer service Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Wisuno Group
Title: KYC cum customer service
Company: Wisuno Group
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About Us
Wisuno Limited is a rapidly growing fintech and online brokerage company headquartered in Seychelles, with operations spanning Africa, the Middle East, and Asia. Through innovative technology, transparent pricing, and a client-centric approach, Wisuno empowers traders worldwide to participate confidently in the financial markets.
As part of the Wisuno Group, the company upholds strong governance standards and is committed to sustainable growth within the fintech and investment sectors. Wisuno delivers cutting-edge trading tools, comprehensive educational resources, and exceptional customer service tailored to the evolving needs of global traders.
Job Description
- Provide first-level support to clients via live chat, email, and phone in English.
- Perform Know Your Customer (KYC) checks for individual and corporate clients.
- Assist clients with account setup, deposits, withdrawals, trading platform navigation, and other general queries.
- Troubleshoot and resolve technical issues of the client related to trading platforms and other services.
- Collaborate with internal teams to address more complex client issues. (refer to supervisor)
- Maintain accurate records of client interactions and ensure timely resolution of support tickets.
- Liaise with the operation department for transaction inquiries, including deposits, withdrawals and account-related queries.
- Provide guidance on platform functionalities to client.
- Escalate issues as necessary and follow up with clients to ensure complete satisfaction.
- Assist with the onboarding process for new clients and partners on an ad hoc basis, as required by business needs.
- Perform any other duties reasonably required for the role or ad hoc tasks assigned by the manager from time to time.
- Assist in resolving discrepancies in a timely manner, liaising both internally and externally.
- Adhere to all relevant internal policies and procedures.
Experience
Proficient in written and spoken English.
Proficiency in Hindi
Work a permanent night shift to support clients across global markets and ensure business continuity.
1–3 years of experience in KYC, AML, Compliance, Financial Crime, or Customer Due Diligence.
Experience in banking, fintech, payment services, securities, brokerage, cryptocurrency, or financial services is preferred.
