Overview
Live Chat Agent Jobs in United States at Jobright.ai
Title: Live Chat Agent
Company: Jobright.ai
Location: United States
This role is part of the Jobright Direct Hiring Network, where top companies like Cresta AI, Plaud, Mercor, OpenArt, and 1,500+ others hire top talent directly through our platform.
This is not a mass job posting. Only select, high-signal candidates are invited and recommended directly to hiring teams
Hiring Company: Ortomedic
One-liner: Ortomedic has been dedicated to transforming lives with safe, innovative, and high-performance orthopedic solutions.
Salary: $20/hr – $28/hr
Why Join Us:
Role Responsibilities
• Respond promptly and professionally to customer inquiries through live chat platforms
• Assist customers with questions regarding products, services, account information, and general support requests
• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy
• Escalate complex issues to the appropriate departments when necessary
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Follow company policies, procedures, and customer service standards
• Manage multiple chat conversations simultaneously while maintaining quality and accuracy
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction
• Identify recurring customer concerns and communicate feedback to management
• Protect customer information and maintain confidentiality at all times
• Meet established performance metrics, including response times, quality standards, and customer satisfaction goals
Qualitications
Required
• High school diploma or equivalent required
• Excellent written communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with computers, web-based applications, and customer support platforms
• Ability to work independently and manage responsibilities in a remote setting
• Strong attention to detail and commitment to providing excellent customer service
Preferred
• Previous experience in customer service, live chat support, help desk support, or a related role preferred
