Overview
Manager, Branch Operations & Service Improvement Jobs in Greater Kuala Lumpur at AEON Credit Service (M) Berhad
Title: Manager, Branch Operations & Service Improvement
Company: AEON Credit Service (M) Berhad
Location: Greater Kuala Lumpur
Main Purpose of Job
- To plan, organise, implement, monitor and analysis all SOP and Guideline for operational matter for continual improvement on its efficiency.
- Act as the main PIC in Customer Satisfaction Survey & Mystery Shopper Program to improve the overall customer experience.
- To explore latest technology for branch operation cost & process improvement
- Setting up the overall region training framework and plan yearly training to achieve the company objective in improving customer service level and sales performance.
- Act as the main PIC and work closely with HRG Training Unit & External trainer to set the right program and continuous review on its training effectiveness
- Adopt e-learning approach and e-assessment to effectively improved in term of product knowledge, SOP and guideline.
Principle responsibilities & duties
- Lead Branches to achieve customer service standards in accordance to the company vision, mission and direction
- Plan, propose, implement and coordinate on system development and enhancement.
- Build good relationship between the departments and other Company's Business Partners
- Manage, review and take corrective action as per PDCA
- Train and supervise subordinate on operation and training task
- Report on branch performance on customer service.
Job requirements
- Diploma or Degree with minimum 3 years working experience preferably in Banking/Financial Industry
- Expose in Branch Development functions and activities
- Good management, communication and analytical skills
- Understanding on managerial accounting and good in people management skill
