Overview
Manager, Customer Relations Service | Lucena Jobs in Lucena, Calabarzon, Philippines at SM Store
Title: Manager, Customer Relations Service | Lucena
Company: SM Store
Location: Lucena, Calabarzon, Philippines
Responsible for managing the Customer Relations Service personnel and security guards of The SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.
Responsibilities:
- Respond to all kinds of incident except for sales-related issues
- Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
- Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
- Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
- Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events
Qualifications:
- Graduate of any Bachelor's Degree
- At least 3 years managerial experience in Security Management in any field
- Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security
