Overview
Manager Customer Service Jobs in Eindhoven, North Brabant, Netherlands at Siemens eMobility
Title: Manager Customer Service
Company: Siemens eMobility
Location: Eindhoven, North Brabant, Netherlands
Reports to: Regional Director Benelux
Lead, Improve and Shape the Future of Customer Service
At Siemens eMobility, we are accelerating the transition to sustainable mobility through innovative and reliable charging infrastructure. As our business continues to grow, we are looking for a Customer Service Manager who combines strong people leadership with a hands-on approach and a passion for delivering excellent customer experiences.
This is an opportunity to make a real and visible impact. You will play a pivotal role in shaping and strengthening a service organization that sits at the heart of our customer experience, developing talent, driving operational excellence, and building lasting customer partnerships that support sustainable growth across the Benelux region.
The Role
As Manager Customer Service Benelux, you will lead a multidisciplinary team of Field Service Engineers, Service Coordinators, and Account Managers, ensuring reliable service delivery and an outstanding customer experience.
You are a hands-on leader who stays close to the operation, supports the team in resolving challenges, and drives clarity, accountability, and continuous improvement.
Your focus will be on developing a strong service organization, enhancing operational performance, and building trusted relationships with key customers. In doing so, you will be responsible for customer satisfaction, service delivery, safety, and team development across the Benelux region.
What You'll Be Doing
- Lead, coach and develop a team of service professionals across Benelux.
- Create an environment where people feel empowered, accountable and supported to perform at their best.
- Improve operational performance through clear processes, effective planning and strong execution.
- Monitor and continuously improve service KPIs, SLA performance, customer satisfaction, and overall service quality.
- Ensure effective workforce utilization, resource planning and service capacity management to meet customer and business requirements.
- Ensure field service activities are executed safely, efficiently, and to the highest quality standards.
- Act as the senior point of contact for complex customer situations and escalations.
- Build and maintain strong relationships with key customers and stakeholders.
- Collaborate with regional and global teams to continuously improve service delivery.
- Ensure compliance with Siemens SHEQ, industry regulations and customer requirements.
- Contribute to the strategic development and future growth of the Customer Service organization within Siemens eMobility Charging.
What You'll Bring
- Bachelor’s degree in Electrical Engineering, Technical Business Administration, Industrial Engineering, or a related discipline.
- Minimum of 7 years of experience leading customer service, field service, technical operations, or service delivery teams.
- Experience working with service management, workforce management and field service tools to drive operational performance and service delivery excellence.
- Experience driving operational improvements and building high-performing teams.
- Strong customer relationship and stakeholder management skills.
- Experience in EV charging, electrical infrastructure, energy, industrial automation or a comparable technical environment.
- Strong analytical and problem-solving capabilities with a focus on achieving results.
- Fluency in Dutch and English.
What's in It for You?
- This role offers more than operational responsibility. It gives you the opportunity to build something lasting.
- You'll have the freedom to influence how the service organization operates, develop people and shape the customer experience in a rapidly growing market.
- You'll work in an environment where your leadership will have a direct impact on employee engagement, customer satisfaction and business performance.
Most importantly, you'll contribute to one of the most exciting transformations of our time: making sustainable mobility a reality.
If you're energized by developing people, improving operations and creating satisfied customers, we'd love to hear from you.
@(Recruitment) Agencies: We are not engaging with recruitment agencies or search firms for this position. Unsolicited profiles, CVs, or candidate referrals submitted by agencies will not be accepted and will not be subject to any placement fees. Thank you for your understanding.
