Overview
OBD Booking senior officer Jobs in Mecca, Makkah, Saudi Arabia at Fakeeh Care Group
Title: OBD Booking senior officer
Company: Fakeeh Care Group
Location: Mecca, Makkah, Saudi Arabia
Description
- Responsible for entering OPD doctors’ schedules in the system.
- Reviews the daily Outpatient Clinic schedule to ensure accuracy and availability.
- Responsible for applying cancellation, sick leave, or any changes in the outpatient clinic schedule sheet
provided by the Outpatient Director or sent through internal mail.
- Checks physicians’ leaves to ensure that clinics are closed during the period of their absence.
- Informs the Medical Records unit if there’s any duplication in the Medical Record.
- Performs all call center functions to cover any shortage in the OPD bookings.
- Responds to customers’ inquiries and complaints accurately and within a certain time frame.
- Coordinates with medical staff and other departments to ensure that all scheduling conflicts or issues are
resolved promptly.
- Monitors and tracks patient appointments to ensure efficient clinic flow and minimize patient waiting times.
- Assists patients with appointment rescheduling or cancellations, providing alternative options if needed.
- Provides support to patients and families by giving clear directions to the OPD facilities and assisting with any
appointment-related questions.
- Other duties as assigned within the scope of the job.
Requirements
Skills and Abilities:
- Strong communication skills.
- Excellent customer service skills.
- Ability to handle a high volume of calls or inquiries in a timely and efficient
manner.
