Overview
Operational Assistant Jobs in Pampanga, Central Luzon, Philippines at TOA Global
Title: Operational Assistant
Company: TOA Global
Location: Pampanga, Central Luzon, Philippines
Operational Assistant
Location: Philippines
Work Arrangement: Remote, Full-time
Shift: Monday – Friday | 7:00 AM – 4:00 PM PHT
Unlock Your Potential!
At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients in the accounting industry.
As an Operational Assistant, you are the "air traffic controller" of the firm's productivity. This role is designed for a tech-savvy coordinator who thrives on turning chaos into order. You won't just be managing a calendar; you will be the guardian of the firm's workflow, identifying bottlenecks in Monday.com, streamlining internal meetings, and driving the improvement projects that make the business more efficient and profitable.
Your Impact
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Workflow & Job Management: Take full ownership of the firm's internal job management system in Monday.com. You will monitor outstanding jobs to identify tasks that are delayed or "stuck," ensuring the team stays on track to hit monthly and quarterly targets.
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Bottleneck Resolution: Act as a proactive communicator, liaising with accountants and managers to understand the reasons behind project delays. You help resolve issues and improve overall workflow visibility and accountability.
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Executive Coordination: Manage the lead's calendar with precision, ensuring a high-performance balance between critical client appointments and essential internal meetings.
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Meeting Excellence: Organize and structure internal meetings to ensure they are necessary and effective. You will be responsible for preparing agendas, documenting follow-up actions, and ensuring accountability across the team.
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Project & Process Improvement: Support the delivery of internal improvement projects. You will track timelines, assign responsibilities, and help refine internal systems to boost operational efficiency and commercial awareness.
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Strategic Support: Provide general operational assistance to the management team, acting as a reliable "right hand" to keep multiple moving parts synchronized in a fast-paced environment.
What You Bring
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The Experience: Proven experience in an operational, administrative, or project support role. While not required, experience within an accounting firm is a significant advantage.
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Technical Mastery: Strong confidence in technology and a "super-user" mindset. High proficiency in project management or workflow systems like Monday.com is highly desirable.
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Operational Excellence: Exceptional organizational and time-management skills. You have a "good memory" for details and the ability to manage competing priorities under pressure without losing focus.
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The Mindset: A proactive problem-solver with a demonstrated interest in process improvement. you are a self-starter who looks for ways to make systems work better for everyone.
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Communication Prowess: Strong verbal and written English communication skills. You are comfortable liaising with various stakeholders and can navigate sensitive conversations regarding deadlines and accountability with professional poise.
Why You'll Love It Here
We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.
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Remote Autonomy: Work from the comfort of your home while playing a central role in the operations of a global professional services firm.
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Operational Leadership: Gain high-level exposure to firm-wide strategy and project management, positioning yourself for future roles in Operations Management or Business Analysis.
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Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
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Wealth & Growth: Competitive salary with annual performance reviews, tenure recognition, and access to TOA Global's world-class learning and development resources.
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Day Shift Stability: Enjoy a 7:00 AM to 4:00 PM schedule that provides a healthy work-life balance.
