Overview
Patient Support Advocate Jobs in United States at RemoteHunter
Title: Patient Support Advocate
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates in the healthcare industry, focusing on improving health outcomes through the use of technology and coordinated care. It addresses challenges in access to care, pharmacy benefits, and health data management by connecting patients with necessary resources and services. Operating on a large scale, the organization serves millions globally, aiming to optimize health outcomes and reduce barriers to quality healthcare.
2. About the Opportunity:
The Patient Support Advocate*serves as a patient advocate resolving issues related to claims, benefit referrals, physician access, and care coordination. This role manages a high volume of inbound calls, accurately enters patient information, and ensures patient concerns are addressed with strong customer service. The position acts as a liaison between patients and various departments, contributing to improved patient experience and support within the healthcare system.
3. Responsibilities:
• Demonstrate customer service skills that reflect the organization’s commitment to quality and care
• Manage multiple tasks including data entry and phone communication using dual monitors
• Handle complex and sensitive information exchanges while advocating for patients
• Support teammates and supervisors by assisting with paperwork and documentation
• Identify financial, medical, and legal risks during customer interactions and follow procedures
• Achieve department goals related to call volume, accuracy, quality, and attendance
• Use internal systems to resolve needs such as appointments, authorizations, claims, and benefits
• Document oral information accurately and clearly per guidelines
• Assist new or potential members with PCP selection and provide general medical group information
• Coordinate with clinicians and Telehealth Nurses to support patient needs such as durable medical equipment and transportation
• Enter PCP changes and process related paperwork
4. Requirements:
• High School Diploma / GED or equivalent experience
• At least 18 years of age
• Minimum 1 year of customer service experience
• Proficiency with Microsoft Suite and other software systems
• Availability to work full-time (40 hours per week) with flexible 8-hour shifts between 8:00 am and 8:00 pm Monday through Friday or 8:00 am to 6:00 pm Saturday and Sunday, including occasional overtime as needed
Preferred:
• 1+ year experience in healthcare setting
• Bilingual fluency in English and another language
Telecommuting Requirements:
• Reside within Mountain or Pacific Time Zone
• Ability to secure sensitive documents and maintain information privacy
• Dedicated, private work area at home
• Access to approved high-speed internet service
5. Pay Range and Compensation Package:
• Hourly pay ranges from $16.15 to $28.80 based on full-time employment and factors such as location, education, experience, and certifications
• Compensation includes benefits like a comprehensive benefits package, incentive programs, equity stock purchase, and 401k contribution, subject to eligibility
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
