Overview
Pre-sales Customer Service Representative Jobs in Giza, Cairo, Egypt at oraimo accessories
Title: Pre-sales Customer Service Representative
Company: oraimo accessories
Location: Giza, Cairo, Egypt
Oraimo is looking for a Pre-sales Customer Service Representative to join our team and support our order verification and customer experience processes.
Job Responsibilities:
• Review system-canceled orders and conduct manual verification
• Contact customers to reconfirm order details (name, phone, address, product, and purchase intent)
• Follow up on canceled/intercepted orders and work on recovering valid ones
• Apply retention techniques (coupons, rescheduling, policy clarification) to reduce cancellations
• Handle customer inquiries related to orders, products, payments, and delivery timelines
• Accurately record outcomes, feedback, and recovery results
• Coordinate with operations, logistics, and after-sales teams
• Support additional tasks assigned by management
Requirements:
• Strong Arabic communication skills (phone-based); basic English is a plus
• Experience in customer service, telesales, or e-commerce is preferred
• Excellent communication, persuasion, and problem-solving skills
• Ability to handle high call volumes and work under pressure
• Detail-oriented with strong follow-up and documentation skills
• Familiar with MS Office, spreadsheets, and CRM systems
Job Objectives:
• Improve valid order conversion after manual review
• Reduce cancellation and interception rates
• Increase order recovery rate
• Enhance response efficiency and overall customer experience
