Overview
Process Associate Jobs in Western Province, Sri Lanka at HCLTech Sri Lanka
Title: Process Associate
Company: HCLTech Sri Lanka
Location: Western Province, Sri Lanka
JOB SUMMARY:
We are looking for a diligent and enthusiastic fresher to join our team as an RCM Customer Service Executive – Voice/Semi Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail.
ESSENTIAL RESPONSIBILITIES:
- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify the trends and add values to the project.
- Improve the Cash flow and work towards reducing the Days in AR.
- Reduce the number of touches on the claim.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.
PROJECT BASED REQUIREMENTS:
- Need to work on Night shift from 8 PM to 5 AM IST.
- Candidates need to Adhere to the leave policy of HCL on US holidays.
- Employees to take care of their transportation on own.
- It’s a complete Work from Office environment.
- Follow the break policy of 1 hours.
- Appraisal cycle will be followed once a year.
- Eligible for promotion after 18 months.
SKILLS AND COMPETENCIES:
- Strong verbal and written communication skills
- Focus on delivering a positive customer experience
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multitask.
- Ability to contribute to the process through improvement ideas.
- Analytical and problem-solving skills on the process.
- To use sound judgment and take decisions.
FORMAL EDUCATION AND EXPERIENCE:
- Graduation (Non-IT)
- 0 – 6 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
