Overview
Property Management Customer Service Coordinator Jobs in Latin America at WorkHub Enterprise
Title: Property Management Customer Service Coordinator
Company: WorkHub Enterprise
Location: Latin America
Company Overview
Our client is a U.S.-based property management company looking for a reliable, professional support coordinator to help manage tenant communication, issue resolution, and daily administrative follow-up.
Job Summary
We are looking for a strong customer service professional with experience in tenant support, property management, or high-volume customer communication.
This role requires excellent spoken and written English, strong phone confidence, and the ability to handle tenant complaints, maintenance issues, rent/payment questions, and disputes in a calm, firm, and solution-oriented way.
The right candidate must know how to de-escalate difficult situations, follow company policy, and get management approval before offering certain resolutions.
Key Responsibilities
- Handle daily tenant calls, emails, and messages professionally
- Respond to tenant complaints, maintenance requests, rent/payment questions, neighbor disputes, and parking issues
- De-escalate difficult tenant situations while staying calm, firm, and professional
- Coordinate with vendors, tenants, and the internal property management team
- Support daily administrative and operational tasks as needed
Requirements
- Strong spoken and written English is required
- Strong customer service, negotiation, and de-escalation skills
- Experience in property management, tenant support, customer service, or administrative support
- Experience using property management software, ticketing systems, CRMs, or similar tools
- Strong attention to detail and documentation skills
Schedule
- Full-time
- U.S. business hours
- Remote position
Work Setup
- Remote
- Must have reliable internet, reliable equipment, and a quiet workspace
Ideal Candidate
- Professional, calm, and organized
- Comfortable handling tenant complaints, payment questions, maintenance concerns, and tense situations
- Able to de-escalate without becoming defensive or emotional
- Helpful and solution-oriented without overpromising
- Able to stay firm when needed and get management approval before moving forward with certain resolutions
