Overview
Remote Call Center Team Lead Jobs in New York, United States at Talentoma
Title: Remote Call Center Team Lead
Company: Talentoma
Location: New York, United States
Job Title: Remote Call Center Team Lead
Monthly Pay: $7,400 – $8,900 USD
Summary:
The Remote Call Center Team Lead oversees daily team performance, coaches customer service representatives, monitors quality metrics, and helps drive operational success. This remote leadership opportunity is ideal for experienced call center professionals ready to mentor and develop high-performing teams.
Job Responsibilities:
- Supervise daily call center operations.
- Coach and mentor customer service representatives.
- Monitor performance metrics and KPIs.
- Conduct quality assurance reviews.
- Assist with scheduling and workforce planning.
- Resolve escalated customer concerns.
- Support employee training and development.
Qualifications:
- Previous call center leadership experience preferred.
- Strong coaching and leadership skills.
- Excellent communication abilities.
- Experience with call center metrics.
- Strong organizational and problem-solving skills.
- Professional remote work environment.
Perks & Benefits:
- Monthly pay: $7,400–$8,900
- Fully remote leadership position
- Paid leadership development
- Performance-based bonuses
- Advancement opportunities
- Comprehensive benefits package
