Overview
Remote Patient Contact Center Specialist Jobs in United States at RemoteHunter
Title: Remote Patient Contact Center Specialist
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization is a growing integrated ophthalmic provider group serving patients across New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. It addresses the challenge of accessible, high-quality eye care through a network of over 127 eye care providers and 60 locations, maintaining a tradition of eye care excellence spanning more than 50 years.
2. About the Opportunity:
The Remote Patient Contact Center Specialist plays a crucial role in delivering exceptional customer service to patients. This position ensures effective communication and support for patients, contributing to overall patient satisfaction and the smooth operation of the contact center.
3. Responsibilities:
• Handle high volumes of inbound patient calls professionally and positively
• Provide accurate information and respond to inquiries, including promotional details when applicable
• Forward customer requests to appropriate departments
• Maintain accurate and timely records in Patient Contact Center and Electronic Medical Records (EMR) systems
• Document call information following standard procedures
• Protect patient privacy according to HIPAA regulations
• Acquire and maintain knowledge of procedures, protocols, and office guidelines
• Make outbound calls when requested
• Perform other duties as assigned by the supervisor
4. Requirements:
• Excellent written, verbal, and listening skills
• Prior experience in a call center or customer service environment
• Proficiency with computer applications such as Word, Excel, PowerPoint, and Google Suite
• Knowledge of customer service principles, call center technology, and clerical processes
• Ability to remain calm and deliver excellent customer service in stressful situations
• Residence in New York, New Jersey, Connecticut, Pennsylvania, or Massachusetts
• High school diploma or equivalent required; degree in communications or related field preferred
5. Pay Range and Compensation Package:
• $19 an hour
6. Benefits & Perks:
• Remote position
• Medical and prescription drug coverage
• Dental insurance
• Vision insurance
• Company-paid term life insurance and long-term disability
• Supplemental insurance benefits
• Employee assistance program (EAP)
• Retirement plan – 401(k)
• Paid time off (PTO)
• Paid holidays
• Career development programs
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
