Overview
Reservations Agent Jobs in Baa, Maldives at Anantara Hotels & Resorts
Title: Reservations Agent
Company: Anantara Hotels & Resorts
Location: Baa, Maldives
Job Location:
Anantara Kihavah Maldives Villas
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximise guest satisfaction, and hotel revenue.
The Reservation Agent captures details from the incoming calls and coordinates each reservation to ensure the guest’s satisfaction. He or she should reflect the quality of the hotel to our possible guest and must be a very strong in communication skills. A positive attitude, knowledge of the hotel and attention to details are all key requirements in Anantara Reservations Agents.
- Take personal responsibility for driving upselling, achieving set revenue targets by months.
- Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
- Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
- Handle daily trace/follow up reports according to departmental requirements.
- Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
- Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
- Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
- To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
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