Overview
Residence Guest Service Associate Jobs in Jiddah, Makkah, Saudi Arabia at Shangri-La Group
Title: Residence Guest Service Associate
Company: Shangri-La Group
Location: Jiddah, Makkah, Saudi Arabia
Find Your Shangri-La in Shangri-La
Shangri-La Jeddah
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
- 203 stylish rooms and suites plus 17 luxury serviced apartments
- 4 restaurants and lounges, including the legendary Shang Palace
- Convenient for Jeddah’s popular landmarks and Red Sea Mall
- 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
Job Summary
The Residence Guest Service Associate is responsible for guest registration, guest check-out, cashiering, and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests.
As a Residence Guest Service Associate, we rely on you to,
- Checks supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
- Prior to arrivals, prepares all needed documents (registration forms, vineyards, welcome folders, etc.) to facilitate check-in.
- Acknowledges and welcomes guests as soon as guest approaches the desk
- Checks OPMS records for the following:
- Guest history
- Specialized instructions
- Assists guests in completing the registration form, reviewing entries to ensure important details are included. Directs guests to appropriate lifts and coordinates with Concierge staff.
What We Are Looking For
- At least 1 year working experience in a hotel.
- Communicates and writes with fluency in English (as well as the Arabic language)
- Pleasant, friendly, and cheerful attitude
- This Position is for Saudi Nationals Only
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
