Overview
Senior Customer Service Representative Jobs in United States at Resonance CX Partners
Title: Senior Customer Service Representative
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Salary up to $42.35 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off and retirement savings options
- Opportunity for career advancement and growth within the organization
- Flexible work-from-home position
- Supportive and collaborative work environment
What To Expect (Job Responsibilities)
- Handle incoming calls from members and providers regarding claims status, benefits, and eligibility
- Maintain department performance metrics at a meets or exceeds expectations level
- Collaborate with team members and apply core values in day-to-day operations
- Create a differentiated service experience for constituents
- Provide solutions to service challenges and constituent needs
What Is Required (Qualifications)
- Minimum of 1+ years of customer service experience
- Experience in a metric-based environment
- Proficiency with the full suite of Microsoft Applications
- Excellent multi-tasking skills
- Ability to effectively communicate
How To Stand Out (Preferred Qualifications)
- Experience working in a call center environment
- Familiarity with medical terminology and insurance
- Results-oriented and self-motivated
- Experience working remotely
- High School diploma, G.E.D., or equivalent experience
#HealthcareServices #CustomerService #RemoteWork #CompetitivePay #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#ResonanceCXPartners
