Overview
Senior Executive, Customer Service (Inbound) Jobs in Petaling Jaya, Selangor, Malaysia at Hong Leong Assurance Berhad
Title: Senior Executive, Customer Service (Inbound)
Company: Hong Leong Assurance Berhad
Location: Petaling Jaya, Selangor, Malaysia
Job Descriptions
- Attend to and resolve inquiries from customers (internal & external) and intermediaries via Customer Service Hotline.
- Deliver efficient and professional service, adhering to the department’s high service standards.
- Provide first-contact resolution to customer complaints and escalations in a timely manner.
- Ensure customer satisfaction by utilizing soft skills in call handling and providing accurate information or solutions.
- Demonstrate a strong commitment to teamwork and customer service.
- Follow through on all open cases, ensuring timely resolution and regular updates to customers on progress.
- Track and report call performance data for management analysis.
Job Requirements
- Diploma or equivalent qualification.
- Strong communication and interpersonal skills, with the ability to listen and respond effectively to customer needs.
- Preferably candidate with 2 years of contact center or customer service experience, preferably in Financial Institution.
- Fluent in both English and Mandarin is required to effectively communicate with our customers.
- Customer-centric mindset and a passion for delivering exceptional service.
- Relevant experience in customer service, especially in handling difficult or escalated situations.
- Engaging personality with a proactive, excellent stress management skills, and the ability to multitask effectively.
