Overview
Service Associate Jobs in Catarman, Eastern Visayas, Philippines at RCBC
Title: Service Associate
Company: RCBC
Location: Catarman, Eastern Visayas, Philippines
Job Summary
- Provides competent, timely and error-free over-the-counter services to customers in the Business Center. Ensures compliance with internal policies, Banko Sentral ng Pilipinas ( BSP )/ Anti-Money Laundering Act ( AMLA ) regulations and other external regulatory rules. Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures. Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
How will you contribute?
- Performs tellering, new accounts related functions, other over-the-counter functions and back room functions as required in the Branch Operations Manual, and in accordance with Bank policies and other regulatory bodies.
- Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction
- Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait.
What will make you successful?
- Graduate of 4 or more year course. A degree in a business or service industry oriented course will be an advantage.
- Ideally with one (1) year experience in Branch Operations-related work. But Fresh Graduates are welcome to apply.
- Willing to render overtime as needed
- Willing to be rotated and/or cross posted to other branches in compliance with the bank's control and service requirements.
- Acts with sense of urgency and service oriented
