Overview
Service Desk Specialist Jobs in Cairo, Cairo, Egypt at WADI Group
Title: Service Desk Specialist
Company: WADI Group
Location: Cairo, Cairo, Egypt
Company Description Wadi Group is a leading agribusiness enterprise in the MENA region, recognized for transforming desert landscapes into productive agricultural land. Established in Egypt in 1984, the Group operates across the full agricultural value chain, including poultry production, processed food manufacturing under the “Wadi Food” brand, and animal nutrition and feed manufacturing. Its operations support food security, quality, and sustainability for local and international markets. Guided by innovation and integrity, Wadi Group focuses on nurturing growth, empowering communities, and sustaining life across generations. The organization offers a dynamic environment for professionals who want to contribute to impactful work in a growing, integrated agribusiness.
Role Description The Service Desk Specialist is a full-time, on-site role based in Cairo. This role is responsible for providing first-line technical support, responding to service desk requests, and resolving IT-related issues for internal users in a timely and professional manner. Day-to-day tasks include handling incoming help desk tickets, diagnosing and troubleshooting hardware, software, and network problems, and escalating complex issues to higher-level support when needed. The Service Desk Specialist will also document solutions, maintain accurate records of incidents and service requests, and contribute to continuous improvement of support processes. Collaboration with IT team members and clear communication with users are essential to ensure reliable and efficient technology operations across the organization.
Qualifications
- Candidates should possess strong Service Desk and Help Desk Support skills, including handling tickets, logging incidents, and following standardized support procedures.
- Candidates should possess solid Technical Support and Troubleshooting skills for hardware, software, and basic network issues.
- Candidates should possess a good foundation in Information Technology concepts, systems, and tools relevant to enterprise environments.
- Relevant experience in an IT support or service desk role, preferably within a corporate or industrial setting.
- Strong communication and customer service skills, with the ability to explain technical issues in clear, accessible language.
- Ability to prioritize tasks, work under pressure, and meet service level expectations with attention to detail.
- Familiarity with ticketing systems, remote support tools, and common operating systems (e.g., Windows, macOS) is beneficial.
- A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
