Overview
Shift Lead Jobs in Vientiane, Laos at Gear Inc.
Title: Shift Lead
Company: Gear Inc.
Location: Vientiane, Laos
Introduction
A Shift Lead is vital in ensuring that operations run smoothly, performance metrics are met, customer satisfaction is maintained, and that agents are well-supported in their tasks.
Key Skills And Experience
- High school diploma or equivalent (Bachelor's degree in a relevant field is a plus);
- Experience in a contact center or customer service environment;
- Excellent communication and interpersonal skills;
- Detail-oriented with the ability to multitask in a fast-paced environment;
- Problem-solving skills and the ability to remain calm under pressure;
- Basic understanding of call center operations, metrics, and key performance indicators;
- Ability to work flexible hours and shifts as needed;
- Knowledge of workforce management principles is a plus.
Responsibility
- Providing excellent customer service and addressing customer complaints promptly and effectively;
- Scheduling employee work shifts and handles time-off requests;
- Training and coaching new employees and resolving conflicts among team members;
- Assigning duties to agents during their shifts;
- Inspecting equipment and reporting repair or replacement needs to management.
