Overview
Specialist, Booking Fulfilment Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Klook
Title: Specialist, Booking Fulfilment
Company: Klook
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
What You’ll Do
- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customers and merchants
- Liaises with internal departments and external merchants to fulfil booking amendments and refunds
- Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
- Keeps updated with company procedures and processes
- Shares merchant feedback with relevant departments for further improvements
What You’ll Need
- Preferably Diploma qualification and above'
- Fresh graduates are encouraged to apply
- Proficient in either Chinese Mandarin or English (both verbal and written) or both (for Chinese Mandarin you will be handling merchants from China)
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays)
- Possess a problem-solving mindset to proactively find solutions for booking-related issues
- Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly
