Overview
Sr. Customer Service Executive – Customer Experience Jobs in Pune Division, Maharashtra, India at Tata Communications
Title: Sr. Customer Service Executive – Customer Experience
Company: Tata Communications
Location: Pune Division, Maharashtra, India
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- Responsible for post-Sales lifecycle experience management for customers. Operational role that works under direct supervision, responsible for driving sales operations.
Minimum Qualifications & Experience
- Graduate and/or equivalent degree
- 0-4 Years experience
Other Knowledge & Skills
- NIL
Key Responsibilities
- Take ownership of customer issues reported, solving their problems by co-ordinating with different teams across the organization
- Provide assistance to customers and information on product features.
- Data Monitoring and Reporting
- Track customer SLAs, customer feedback, governance meeting outcomes etc
