Overview
Ticket/Gate Agent (Customer Service Agent) – DUB Jobs in Dublin, County Dublin, Ireland at Delta Air Lines
Title: Ticket/Gate Agent (Customer Service Agent) – DUB
Company: Delta Air Lines
Location: Dublin, County Dublin, Ireland
How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
As a Customer Service Agent (CSA), you will play a key role in delivering a seamless and positive travel experience.
You will support all aspects of airport customer service operations that include but are not limited to oversight check-in, gate, ticketing, baggage services, connecting/reroute handling and flight turnaround coordination, while ensuring safety, compliance, and operational excellence.
Job Summary
- Deliver exceptional customer service and represent Delta with professionalism
- Support check-in, boarding, and gate operations, including ticketing and reservations
- Coordinate with business partners to ensure efficient flight turnaround and on-time departures
- Assist customers with rebooking, connections, lost and found, baggage services, and general inquiries
- Monitor operations to ensure compliance with safety, security, and service standards
- Support administrative tasks (reports, audits, cost control, and documentation)
- Maintain effective communication with Delta leadership and cross-functional teams
- Promote and assist customers with airport technology solutions
- This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
- Additional tasks may be required based on operational and business demands.
What You Need To Succeed (Minimum Qualifications)
- 1–2 years of experience in Airport Customer Service (Above Wing), airline or ground handling environment.
- Must have permanent valid authorization to live and work in the EU (including Ireland) at the time of application. Delta does not provide visa sponsorship for this role.
- Fluent in English (written and oral).
- Candidates must be eligible to live and work in Ireland.
- Demonstrates expertise in operations and strong customer service and teamwork skills.
- Embraces diverse people, thinking, and styles.
- Consistently prioritizes safety and security of self, others, and personal data.
- Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements.
- Valid Ireland driver’s license.
- Strong written and verbal communication skills.
- Must be approachable and possess interpersonal skills that foster trust and respect.
- Ready to manage conflict and resolve problems effectively.
- Must be performing satisfactorily in current position.
- High school diploma or equivalent.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Check‑in, gate, and general airport operations experience.
- Knowledge of relevant airport technology.
