Overview
Travel Desk Agent Jobs in Dubai, Dubai, United Arab Emirates at BENO – Luxury At Your Service
Title: Travel Desk Agent
Company: BENO – Luxury At Your Service
Location: Dubai, Dubai, United Arab Emirates
About Beno
Beno is a premium lifestyle and experiences brand that brings together luxury, adventure, and convenience through a curated portfolio of services. From luxury car rentals, yacht charters, and water sports to travel experiences and bespoke lifestyle solutions, Beno create seamless, high-quality experiences tailored to every occasion. Driven by exceptional service, trusted partnerships, and attention to detail.
We are looking for a professional, customer-focused Travel Desk Agent to represent Beno at one of our prestigious hotel partners. This role is ideal for someone with a passion for hospitality, tourism, and luxury guest services.
Key Responsibilities
- Welcome hotel guests and provide professional assistance.
- Promote and sell Beno's services, including:
- Luxury yacht charters
- Water sports activities
- Luxury & economy car rentals
- Desert safary
- Airport transfers
- Tours and excursions
- VIP concierge services
- Understand guests' preferences and recommend personalized experiences.
- Handle bookings, reservations, and payment processing accurately.
- Coordinate with Beno's operations team to ensure seamless service delivery.
- Build strong relationships with hotel guests while maintaining the highest standards of hospitality.
- Achieve individual sales targets and contribute to overall business growth.
- Maintain accurate records of bookings, inquiries, and daily sales activities.
- Ensure the travel desk is always well-presented and reflects Beno's premium brand image.
Requirements
- Minimum 2 years of experience in travel, tourism, hospitality, concierge, or hotel guest services.
- Previous experience working in a hotel travel desk, concierge desk, DMC, or travel agency is highly preferred.
- Excellent communication and interpersonal skills.
- Strong sales ability with a customer-first mindset.
- Fluent in English; additional languages such as Arabic, Russian, French, German, Chinese, or Spanish are an advantage.
- Well-groomed, professional appearance suitable for a luxury hotel environment.
- Ability to work flexible shifts, including weekends and public holidays.
- Knowledge of Dubai's attractions, tours, and tourism offerings is preferred.
- Proficiency in Microsoft Office and online booking systems.
