Overview
US-Based Customer Support Assistant (Remote) Jobs in United States at DR AGENCY
Title: US-Based Customer Support Assistant (Remote)
Company: DR AGENCY
Location: United States
We are seeking a dependable and customer-focused Customer Support Assistant to support our US customers. This role involves managing inbound calls, live chats, and emails while consistently delivering high-quality customer service in a fast-paced environment.
Responsibilities
- Handle inbound customer calls professionally and in a timely manner
- Respond to customer inquiries via live chat and email
- Resolve customer issues efficiently with a positive and empathetic approach
- Accurately document all customer interactions in the system
- Escalate complex or unresolved cases to the appropriate team when necessary
Requirements
- Excellent English communication skills (written and verbal)
- Prior customer support experience is preferred but not required
- Ability to multitask across calls, chats, and emails
- Strong problem-solving skills and attention to detail
- Reliable internet connection and a quiet, professional remote workspace
If you are proactive, reliable, and enjoy helping customers while working in a dynamic environment, we’d love to hear from you.
