Overview
Virtual Customer Care Executive Jobs in United Arab Emirates at Ivy Digital LLC
Title: Virtual Customer Care Executive
Company: Ivy Digital LLC
Location: United Arab Emirates
Overview
We are seeking a reliable and customer-focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The ideal candidate will ensure smooth day-to-day customer interactions while maintaining accurate records and documentation.
No. of Vacancies
2
Specific Skills
- 1–3 years of experience in customer care or administrative roles
- Excellent verbal and written communication skills
- Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
- Basic knowledge of CRM systems and email management tools
- Strong organizational skills and attention to detail
- Ability to work independently in a virtual environment
- English: Fluent (written and spoken) – Mandatory
- Hindi: Conversational to Fluent ( Not mandatory)
Responsible For
- Handle customer inquiries via phone calls, emails, and online channels
- Provide accurate information about services and resolve customer issues
- Perform administrative tasks including data entry, filing, and record management
- Maintain customer databases and internal documentation
- Coordinate with internal teams for issue resolution and follow-ups
Additional Requirements
- Proficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)
- Basic knowledge of CRM systems and email platforms
- Ability to work with online tools and cloud-based systems
- Stable internet connection and basic computer troubleshooting skills
- On self visa ( preferred)
- Strong organizational and time-management skills
- Customer-focused attitude with problem-solving ability
- Ability to work independently and remotely
Job Nature
Full Time, Remote
Educational Requirements
- Bachelor’s degree or Diploma in any discipline
- Additional certification in customer service or office administration is a plus
Experience Requirements
1-3
Job Location
UAE
Salary
AED 1000 to 2000
Job Level
Mid Level
