Overview
Client Service Consultant Jobs in Accra, Greater Accra Region, Ghana at Old Mutual South Africa
Title: Client Service Consultant
Company: Old Mutual South Africa
Location: Accra, Greater Accra Region, Ghana
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is individually accountable for delivering face-to-face customer service at branch level, handling walk-in clients, claims, inquiries, and escalations, while supporting branch administration and overall customer experience initiatives.
Responsibilities
- Attend to walk-in customers and provide professional, accurate, and timely service.
- Handle customer inquiries, complaints, and escalations in line with service standards.
- Support claims intake, documentation, and follow-up at branch level.
- Educate customers on products, services, and procedures.
- Ensure compliance with all operational, regulatory, and service guidelines.
- Liaise with internal departments to resolve customer issues promptly.
- Contribute to customer experience initiatives and service improvement projects.
- Maintain accurate customer records and service logs.
- Uphold brand image and service excellence standards at the branch.
- Provide daily and monthly activity reports to branch management
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Skills
Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling
Competencies
Collaborates
Communicates Effectively
Demonstrates Self-Awareness
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Organizational Savvy
Education
Bachelors Degree (B)
Closing Date
10 July 2026 , 23:59
The Old Mutual Story!
