Overview
Customer Experience Specialist (Retail Background | ONSITE) Jobs in Taguig, National Capital Region, Philippines at Outsourcey
Title: Customer Experience Specialist (Retail Background | ONSITE)
Company: Outsourcey
Location: Taguig, National Capital Region, Philippines
Looking to take your career to the next level? Then this role is for you.
Join Outsourcey and be part of our mission to revolutionize global talent expansion. We connect businesses with dedicated full-time teams in the Philippines, delivering cost-efficient solutions without compromising quality. Help us elevate businesses with full control and support as we shape the future of work together.
Profile Requirements
Customer Service & Communication
- Strong customer service mindset with experience handling enquiries via phone, email, and social media
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Ability to resolve customer concerns through effective questioning techniques
- Skilled in conflict resolution
Core Competencies
- Strong attention to detail
- Effective time management and ability to meet targets
- Proactive and takes ownership of tasks
- Ability to work in a fast-paced retail environment
Technical Skills & Experience
- Experience in a customer service role within retail
- Knowledge of retail POS systems (preferred)
- Strong PC skills and proficiency in Microsoft Office
- Familiarity with ticketing/service desk systems
- Intermediate-level experience
Systems:
- Zendesk
- FranConnect (Wardrobe)
Key Responsibilities
Customer Support
- Act as the primary point of contact for customer enquiries via phone, email, and social media
- Deliver a positive and responsive customer experience to build brand loyalty
- Resolve simple enquiries at first point of contact
- Escalate complex issues to the appropriate teams on time
- Provide accurate and up-to-date information to customers
- Accurately log and categorize customer interactions
VIP Customer Management
- Maintain and manage the VIP customer database
- Handle VIP enquiries and provide dedicated support
- Coordinate and distribute VIP bonus rewards on time
- Ensure VIP data remains accurate and up to date
Administration & Reporting
- Monitor and restock VIP-related materials
- Prepare and distribute weekly reports as required
- Ensure all reports are accurate and delivered within deadlines
- Maintain and update FAQ documentation across all brands
- Analyze customer enquiry trends and identify opportunities for training improvements
- Support training initiatives across business departments when required
What’s in it for you
- Competitive salary
- Opportunity to grow within a rapidly expanding BPO
- Work alongside experienced leaders who have successfully scaled teams
- Career growth and development opportunities
Please attach your CV and we’ll be in touch for a confidential chat.
Let’s do great things together!
