Overview
Customer Service Operations Specialist Jobs in Jakarta, Indonesia at CEVA Logistics
Title: Customer Service Operations Specialist
Company: CEVA Logistics
Location: Jakarta, Indonesia
- In charge of specific accounts (Customers), for all kind of traffics (Air, Sea, Import, Export).
- Determines the needs of the Key Customers and carries them out to ensure that they receive first-class customer care and service
- Operates AOS Info Nexus according to assignment and proceed within timelines
- Maintaining communication and control through all phases of the journey, liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;
- Responsible for tracking and tracing of shipments, utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
- Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines
- Prepares requested daily monitoring report to Customers
- Regular internal service review with Operations
- Regular service review with Customers
- Log any bugs, operational problems, customer complaints and follow-up in collaboration with other CAOI department, monitoring solution implementation, ensure customer’s complaints are resolved in a fast and professional manner and comply to agreed Service Level Agreement
- Assisting the client in the event of a claim
- Monitor credit and AR status and support finance for collection
- Ensure that update of costs/quotation are formally communicated to the customer, CAO Indonesia operations and CAO network
- Understand and implement all the rules governed by the QHSE policies and SOPs, and obey HSE Regulations
