Overview
Customer Service Representative Jobs in Bellingham, MA at CRG
Title: Customer Service Representative
Company: CRG
Location: Bellingham, MA
Customer Service Representative
Location: Bellingham, MA 02019
Duration: 35-week contract, contract to hire
Schedule: Tuesday – Saturday, 11:00 AM – 7:30 PM
Pay Rate: $20.00/hour
Position Overview
The Customer Service Representative plays a key role in delivering exceptional service by supporting customers, business partners, and drivers throughout the delivery process. This position requires strong multitasking abilities and problem-solving skills to ensure timely resolutions and smooth operations. The ideal candidate thrives in a fast-paced environment and is committed to enhancing the customer experience at every touchpoint.
Key Responsibilities
- Assist customers and business partners via phone and email
- Handle customer complaints professionally and provide timely resolutions
- Diagnose, assess, and resolve issues efficiently
- Monitor delivery routes to ensure on-time performance
- Scan haul-away pods and verify required documentation
- Process changes, updates, or cancellations to delivery orders
- Maintain accurate records and provide updates as needed
Qualifications
Required:
- Minimum 1 year of customer service experience in a call center or similar environment
- Experience handling customer inquiries, resolving issues, and managing high call volume
- Proficiency in Microsoft Office (Word, Excel, Outlook)
Preferred
- High school diploma or equivalent
- Experience in a call center or logistics environment
- Familiarity with additional business-related applications
- Bilingual in English and Spanish
- Strong organizational and multitasking skills
- Ability to work under pressure and deliver effective solutions
- Excellent communication skills with a customer-focused mindset
Category Code: JN003
