Overview
Customer Service Representative Jobs in Dubai, United Arab Emirates at Manpower Middle East
Title: Customer Service Representative
Company: Manpower Middle East
Location: Dubai, United Arab Emirates
We are looking for a motivated and customer-focused Customer Service Representative with a minimum of 1 year of experience to join our client’s team in Dubai. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a positive customer experience at every touchpoint.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
- Escalate complex cases to the appropriate departments when required.
- Maintain and update customer records in CRM systems.
- Follow up with customers to ensure issues are fully resolved.
- Support internal teams with customer feedback and insights.
- Meet individual and team performance targets, including response time and satisfaction metrics.
Requirements:
- Minimum 1 year of experience in customer service or a related role.
- Strong communication and interpersonal skills.
- Customer-centric mindset with a positive and professional attitude.
- Ability to multitask and work in a fast-paced environment.
- Basic proficiency in MS Office and CRM systems.
- Strong problem-solving and conflict-resolution skills.
- Ability to work flexible shifts if required.
This role is ideal for individuals who are passionate about delivering excellent service and building strong customer relationships in a dynamic environment.
