Overview
Customer Service Representative (After Sales Service) Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Berjaya CKE
Title: Customer Service Representative (After Sales Service)
Company: Berjaya CKE
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Service Representative (After Sales Service)
Location: Wisma CKE Cheras, Kuala Lumpur
Company: BERJAYA CKE GROUP
Vacancy Available: 1 Full-Time Permanent Position
About the Role
This is an office-based service desk role; no regular face-to-face customer visits are required.
As a Customer Service Representative (After Sales Service) at BERJAYA CKE GROUP, you will be the central point of contact for all after-sales customer enquiries. You will provide professional support via phone, email, and WhatsApp, ensuring timely responses, accurate record-keeping, and a positive customer experience. This is a full-time role with stable working hours (5 days a week).
Job Highlights:
- After-sales service support
- Point of contact for customer enquiries
- Training provided | Stable office hours
Key Responsibilities:
- Serve as the first point of contact for all after-sales customer enquiries.
- Handle inbound queries via phone, email, and WhatsApp professionally.
- Understand customer issues and provide basic assistance or information.
- Retrieve and verify customer and product details from the company database.
- Log and update enquiries, service requests, and complaints accurately in the system.
- Create and update job orders in the Caction System, ensuring all service details are recorded correctly.
- Prepare and send repair or service quotations, including labour and transport charges, accurately and on time.
- Follow up with customers for payment confirmation before proceeding with job assignments.
- Coordinate closely with the service and technical teams to ensure timely scheduling and job completion.
- Ensure timely response and maintain high levels of customer satisfaction.
- Perform other service-related support duties as assigned.
Job Requirements:
- Minimum Certificate / Diploma in Business Administration, Customer Service, or related field.
- 2–3 years’ experience in customer service, after-sales coordination, or technical support preferred.
- Good communication and follow-up skills in English and Bahasa Malaysia.
- Computer-literate; experience using the Caction System or ERP Software is an advantage.
- Detail-oriented and accurate when preparing quotations, tracking payments, and updating job records.
- Customer-focused, organized, and able to handle multiple tasks efficiently.
Key Performance Focus:
- Respond to customer inquiries quickly and courteously.
- Ensure payment confirmation before job assignment.
- Prepare accurate quotations, including transport charges.
- Maintain professional communication to enhance customer experience.
Pay: RM2,800.00 – RM3,500.00 per month
- Work Location: In person
