Overview
Customer Service Specialist Jobs in Malaysia at Digmarit Ltd
Title: Customer Service Specialist
Company: Digmarit Ltd
Location: Malaysia
We are a consulting agency that bridges top-tier talent with exciting career opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom sectors.
We are currently looking for a Customer Service Specialist with knowledge of the Burmese language to join a growing international digital project focused on the Myanmar market.
This role is ideal for someone who understands how to communicate effectively with users, support customer engagement, and contribute to the growth of the project.
Qualifications & experience:
- Excellent communication skills and a high literacy rate (English and Burmese)
- High-performance computer, as well as a stable Internet connection is required
- During the probation period, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. After the probation period the relocation and in-office work in Vietnam will be required and supported by the company.
Tasks & responsibilities:
- Respond to customer inquiries via livechat, email, phone or social media platforms
- Provide accurate, valid, and complete information by using the right methods/tools
- Resolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solution
- Maintain a deep knowledge of the company's products, services, and policies
- Collaborate with team members and other departments to ensure customer issues are addressed effectively
Benefits:
- Competitive salary+ сovering the relocation package
- Training provided
- Opportunities for career growth
- Long term work
- Friendly team
