Overview
Customer Service Supervisor Jobs in Hanoi Capital Region at YunExpress
Title: Customer Service Supervisor
Company: YunExpress
Location: Hanoi Capital Region
Job Description
- Follow up on customers’ enquiries on parcel status via email and groups in different communication apps
- Operate CMS to update parcel status and tracking
- Assist in tackling parcel check-in errors on the Warehouse Management System (WMS)
- Coordinate with departments to confirm parcel shipments are error-free
- Any other tasks as assigned by the manager
Job requirement
- With at least 3 years of work experience, preferably in the freight forwarding or express delivery industry.
- Well-organized, detail-oriented, customer-focused, and self-motivated; able to work independently;
- Strong communication skills; proficient in Vietnamese and English.
- Experience with CMS operations is a plus.
- Experience in customer service team management is an advantage.
Office Location
- Hanoi: the 12th floor, Hong Ha Building, 25 Ly Thuong Kiet Street, Hoan Kiem, Hanoi.
