Overview
Front Desk Receptionist Jobs in Kathmandu, Bāgmatī, Nepal at Roadhouse Pvt. Ltd
Title: Front Desk Receptionist
Company: Roadhouse Pvt. Ltd
Location: Kathmandu, Bāgmatī, Nepal
Company Description Roadhouse Pvt. Ltd., part of the Roadhouse Group, is a leading name in Nepal’s hospitality industry, known for introducing the country’s first wood-fired pizza at Roadhouse Café in Thamel in 1992. The group has expanded to over 20 restaurants, boutique hotels in Kathmandu and Pokhara, and a franchise model that supports local restaurateurs across Nepal. Guided by a strong passion for food, service, and community, Roadhouse focuses on creating memorable guest experiences through quality offerings and welcoming environments. The company is committed to innovation, sustainability, and inclusivity, while nurturing local talent and fostering collaboration. Roadhouse aims to bring people together and enrich lives by making hospitality a bridge to stronger communities.
Role Description The Front Desk Receptionist is a full-time, on-site role based in Kathmandu. This position is responsible for greeting guests, managing check-ins and check-outs, and providing accurate information about services, facilities, and local attractions. The role involves handling phone calls, directing inquiries, managing reservations, and coordinating messages in a professional and timely manner. Daily tasks include maintaining the front desk area, completing basic clerical duties, updating records, processing payments, and supporting other team members to ensure smooth front-of-house operations. The Receptionist is expected to uphold Roadhouse’s service standards, resolve guest concerns courteously, and contribute to a welcoming and efficient environment.
Qualifications
- Strong customer service and communication skills to interact effectively with guests and team members.
- Proficient phone etiquette and receptionist duties, including greeting visitors, managing calls, and handling inquiries.
- Basic clerical skills such as record-keeping, data entry, and handling documentation accurately.
- Ability to work in a fast-paced hospitality environment, with attention to detail and a professional demeanor.
- Prior experience in front desk, hospitality, or customer-facing roles is an advantage.
- Comfortable using computer systems and reservation or POS software; willingness to learn new tools.
- Reliable, punctual, and able to work flexible shifts, including weekends and holidays as required.
- Relevant education or training in hospitality, administration, or a related field is beneficial.
