Overview
Global Support Service Representative Jobs in Minneapolis, MN at Ban-Koe Systems
Ban-Koe Companies, a recognized leader in securing the workplace and managing workforce solutions, is seeking a Global Support Representative to join our growing team. This position is ideal for a motivated, technically minded professional who excels at customer service, problem-solving, and building lasting client relationships.
We offer a competitive salary, comprehensive benefits package, and career advancement opportunities within a collaborative, family-oriented organization.
Position Summary
The Global Support Representative provides technical service and consultative support to Ban-Koe’s existing business customers. In this role, you’ll identify, analyze, and resolve service and support issues while helping customers optimize their systems for maximum value and performance.
Through a proactive, customer-first approach, you’ll also have the opportunity to contribute to the Global Support Sales Initiative, helping expand product lines and strengthen Ban-Koe’s customer relationships.
This position plays a key role in both revenue growth and customer retention, serving as a trusted advisor and knowledgeable resource on Ban-Koe products, best practices, and industry trends.
Key Responsibilities
- Respond promptly and professionally to inbound customer service inquiries.
- Diagnose and resolve moderately complex customer issues, coordinating internally as needed to ensure timely solutions.
- Consistently follow up to ensure complete resolution of customer support needs.
- Recommend system upgrades and enhancements to improve performance and reliability.
- Maintain and expand technical knowledge of Ban-Koe’s products and services.
- Communicate technical insights and customer feedback to the service, sales, and management teams.
- Participate in team meetings and contribute to continuous improvement discussions.
- Prepare activity reports, document resolutions, and track progress toward goals.
- Support additional special projects and initiatives as assigned.
Qualifications & Requirements
Essential Requirements:
- Proven customer service experience, including managing sensitive or complex issues.
- Strong interpersonal and communication skills to build professional relationships with customers and colleagues.
- Ability to work independently with minimal supervision.
- Exceptional organization and time management skills to handle multiple priorities.
- Advanced problem-solving and analytical thinking skills.
- Goal-oriented, self-motivated, and performance-driven.
- Professional written and verbal communication skills.
Preferred Knowledge/Experience:
- Background in technical software or hardware, particularly in the electronics or security industry.
- Bachelor’s degree or equivalent work experience.
- Advanced proficiency with Microsoft Office Suite (Excel, Word, Outlook, etc.).
- Documented record of achieving sales or support-related goals.
Why Join Ban-Koe?
At Ban-Koe, we take pride in being a family-oriented company with a collaborative culture. You’ll be part of a team that values innovation, customer care, and personal growth.
We’re known across the Midwest for providing cutting-edge life safety, security, and communication solutions, including:
- Time & Attendance Systems
- Access Control
- Fire Alarm and Life Safety Systems
- Mass Notification and Emergency Response
- Cloud-Based Management Solutions
Join Ban-Koe and help us continue our mission of protecting workplaces and empowering people.
Ban-Koe Companies is an Equal Opportunity Employer.
To learn more about our company and products, visit www.bankoe.com
Job Type: Full-time
Pay: $40,000.00 – $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What are you hoping to find in this new position that has been lacking in your recent employment?
- Based on your experience, what is your expectation for a starting annual salary?
- Are you able to work in-person at the Bloomington office Monday – Friday 8am to 5pm?
Work Location: In person
Title: Global Support Service Representative
Company: Ban-Koe Systems
Location: Minneapolis, MN
Category:
