Overview
Junior Customer Service Agent (Remote) Jobs in Madrid, Community of Madrid, Spain at Rauda AI
Title: Junior Customer Service Agent (Remote)
Company: Rauda AI
Location: Madrid, Community of Madrid, Spain
Ready to learn, grow, and develop your career in Customer Support? 🚀
At Rauda AI we are looking for a proactive and customer-oriented Junior Customer Service Agent to join our team. In this role, you’ll be the first point of contact for customers, helping them resolve issues, answering questions, and ensuring a smooth and positive customer experience.
This is a great opportunity for someone who enjoys problem-solving, working in dynamic environments, and growing within a fast-paced and collaborative team.
⚙️ What You’ll Do
💬 Support Customers
- You'll be the first point of contact for customers, helping them through email, chat, phone, and other support channels. You'll investigate issues, provide clear and empathetic solutions, and take ownership of customer cases from start to resolution while ensuring a high-quality customer experience.
🤝 Be Part of the Team
- You'll work closely with teammates and Team Leads to deliver exceptional service and support day-to-day operations. Collaboration, knowledge sharing, and maintaining accurate documentation will be an important part of your role.
🚀 Learn & Improve
- We're building a modern Customer Operations team and continuous improvement is part of our culture. You'll help identify recurring issues, contribute ideas to improve workflows and customer experience, and learn how AI-powered support operations work in practice.
🤝 What You’ll Bring
- 1+ year of experience in Customer Support, Customer Service, or similar customer-facing roles.
- Strong communication skills in Spanish and English, both written and spoken.
- Excellent problem-solving abilities and customer orientation.
- Strong organizational skills and the ability to manage multiple priorities.
- A proactive attitude and willingness to take ownership.
- Experience with customer support platforms such as Zendesk or similar tools.
- Comfortable working in fast-paced and evolving environments.
Valuable
- Tech-savvy mindset and genuine curiosity for AI and emerging technologies.
- Interest in the latest trends in technology, customer service practices, collaboration platforms, and productivity tools.
🧠 How We Work
At Rauda, autonomy and ownership are part of our culture.
We move fast, but we care deeply about building things properly. This is a high-impact role where your ideas, decisions, and operational mindset will directly shape how the team grows.
- We believe in continuous improvement, transparency, collaboration, and learning fast.
- Our working model is primarily remote, with office access in Madrid.
- The role includes rotating weekend and holiday coverage as part of the support operation.
We value flexibility, accountability, and trust, and we care much more about impact and ownership.
If you're excited about learning, growing, and making a real impact from day one, we'd love to hear from you! 🚀 🚀 Apply now!
About Us
Rauda is an AI-powered Customer Operations company helping businesses automate customer support at scale. We combine artificial intelligence with human support teams to deliver fast, efficient, and high-quality customer experiences across all channels.
Our mission is simple: automate repetitive customer interactions so human teams can focus on complex cases where empathy, judgment, and problem-solving truly matter. Rauda works with some of the fastest-growing digital companies in Europe and is building the next generation of AI-first customer support operations.
