Overview
Medical Software Customer Service/Trainer – Entry Level Jobs in Fort Worth, TX at Privia Medical Group North Texas
Position Summary:
This entry-level customer support role is responsible for assisting patients with login and navigation support, as well as providing general medical software assistance to clinic staff. This role also supports training initiatives and coordinates clinical messaging delivery within the EHR.
Primary Job Duties:
- Provide phone support to patients and clinic staff
- Create, review, and manage incoming service tickets
- Provide orientation training for newly hired staff on medical software
- Process and manage clinical messages within the EHR system
Minimum Qualifications:
- 2–3 years of customer service experience
- Basic computer proficiency
- Experience with Microsoft Office and Google Workspace (G-Suite)
- Ability to work independently with minimal supervision
- Strong ability to follow instructions and processes
- Comfortable working in a fast-paced, dynamic environment
- Highly self-motivated with strong organizational skills
- Ability to effectively prioritize tasks
- Strong interpersonal skills with the ability to interact positively with patients and staff
- Knowledge of and compliance with HIPAA regulations
Ideal Candidate Background:
- Medical Receptionist experience
- Lead Front Office and/or Medical Assistant experience
- Familiarity with NextGen PM and/or EHR (preferred)
Interpersonal Skills & Attributes:
- Strong attention to detail
- Collaborative, customer-focused mindset with the ability to create visible value
- Effective conflict management skills
- Ability to work both independently and as part of a team
- Excellent communication and customer-facing skills
Pay is $17-19 hourly 40 our work week, must be able to commute to the offices in West Fort Worth, Monday-Friday.
Pay: $17.00 – $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
Title: Medical Software Customer Service/Trainer – Entry Level
Company: Privia Medical Group North Texas
Location: Fort Worth, TX
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