Overview
Quality Assurance (Customer Experience) Jobs in Semarang, Central Java, Indonesia at Transcosmos Indonesia (Official)
Title: Quality Assurance (Customer Experience)
Company: Transcosmos Indonesia (Official)
Location: Semarang, Central Java, Indonesia
Transcosmos Indonesia (Official), a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Our goal is to foster a culture of excellence while shaping a thriving company. We provide a competitive compensation package and ample opportunities for career growth. We believe in giving every employee a fair chance to contribute to our success and to unlock their full potential.
We are hiring Quality Assurance CX – Semarang Site (P&D), read more for the Job Description & Requirements about this job:
Job Function:
- Conduct weekly sampling and monitoring of Contact Center interactions (calls, chats, emails, or other channels).
- Prepare evaluation reports on agent performance based on defined quality parameters.
- Provide feedback and recommendations to the Operations team regarding monitoring results.
- Collaborate with Operations Team and Clients to identify service quality gaps and develop action plans.
- Contribute to the development of QA standards, guidelines, and best practices to enhance customer experience
Requirement:
1. Bachelor degree from any major.
2. Experienced at least 1 year in Quality Assurance of Contact Center Operation.
3. Fluent in English (Writing, Speaking, Listening).
4. Strong analytical and observational skill.
5. Good service mindset and strong in details.
Note:
Only shortlisted candidate will be invited to Interview Process
This recruitment process is free of charge
Thank you!
