Overview
Support Executive Jobs in Mohali district, India at AVASO Technology Solutions
Title: Support Executive
Company: AVASO Technology Solutions
Location: Mohali district, India
Location : Mohali
Shift : Rotational
Job Summary
We are looking for a Service Desk Coordinator (L1) to support day-to-day service operations by handling customer requests, coordinating with field technicians, and ensuring timely ticket resolution. Freshers with good communication skills and a customer-focused approach are welcome to apply.
Key Responsibilities
- Receive and log customer service requests through email or ticketing systems
- Assign tickets to field engineers/technicians and track progress
- Coordinate visit schedules and communicate updates to customers
- Follow up with technicians for timely service completion
- Update ticketing systems with accurate information and status updates
- Escalate delays or unresolved issues to relevant teams
- Validate service reports and close tickets after completion
- Ensure service activities are completed within defined SLA timelines
Required Skills
- Good verbal and written communication skills
- Basic understanding of customer support or service desk operations
- Strong coordination and follow-up abilities
- Attention to detail and ability to multitask
- Basic knowledge of MS Excel and ticketing tools is preferred
Eligibility
- Diploma or Bachelor’s Degree in any discipline
- Freshers are welcome to apply
- Candidates with 0–6 months of experience in Service Desk, Help Desk, Customer Support, or Coordination roles will be preferred
