Overview
Executive – Ticketing (Front of House) Jobs in Subang Jaya, Selangor, Malaysia at Sunway Property
Title: Executive – Ticketing (Front of House)
Company: Sunway Property
Location: Subang Jaya, Selangor, Malaysia
Position: Executive – Ticketing (Front of House)
Role Overview: The Ticketing Executive is responsible for managing front-of-house ticketing operations and delivering a seamless patron experience during performances and events. The role ensures smooth box office operations, accurate sales processing, and professional customer engagement in line with JCPAC’s service standards.
Key Responsibilities:
- Manage daily box office operations including ticket sales, reservations, exchanges, refunds, and guest list handling.
- Operate and maintain the ticketing system, ensuring accurate processing of transactions and proper documentation.
- Prepare and reconcile daily sales collections and generate ticketing reports.
- Handle patron enquiries via walk-ins, phone, and email, providing accurate information on shows, pricing, and seating.
- Resolve customer issues promptly and escalate when necessary.
- Support front-of-house operations during performances, including audience flow coordination and crowd management.
- Liaise with Programming and Marketing teams on ticket launches, promotions, and special packages.
- Ensure compliance with financial controls, SOPs, and safety procedures.
Requirements:
- Diploma or Degree in Hospitality, Arts Management, Business Administration, or related field.
- 1–3 years of experience in ticketing, front-of-house, customer service, or event operations.
- Strong interpersonal and communication skills with a service-oriented mindset.
- Detail-oriented and able to work in a fast-paced environment.
- Willing to work evenings, weekends, and public holidays based on show schedules.
- Experience with ticketing systems is an added advantage.
